Products van only be returned under the following conditions:
- Within 14 days from receipt date
- Provided the products to be returned are not cut
Do you meet the above conditions? Then look up your order in your account to submit the return request.
Viewing period / right of withdrawal
The following terms for the right of withdrawal apply only to individuals, not to companies, institutions, foundations or associations. Companies, institutions foundations and associations have no grace period nor the right to return goods unless there are demonstrable grounds to do so.
In accordance with the Consumer Contract regulations ( Articles 35 and following of June 13,2014) the customer has the right to return(a part of) the delivered goods within a period of 14 days without providing a reason. This period begins when the ordered goods have been delivered. The customer is obliged to inspect the goods immediately upon receipt. The customer must inform Wouters Textiles in advance that a shipment will be returned.
The return of the delivered goods is entirely at the risk and expense of the purchaser. If the customer does not return the goods to Wouters Textiles within the viewing period of 14 days , the purchase is a fact. The customer must prove that the goods are returned on time, for example with proof of mailing or proof of delivery.
The costs of returning of the delivered goods are at expense of the purchaser. The return of the goods is only possible in the original or equivalent packaging and without any signs of use (marks, damage, etc.).